Univw

Univw CRM is a cutting-edge customer relationship management software designed to enhance the sales cycle of start-ups and small businesses by managing customer information effectively. The software is versatile, covering a range of business verticals including real estate, FMCG, banking and financial sectors, catering specifically to the unique needs of small businesses and start-ups. Univw CRM features include custom dashboards, reports, and analytics, as well as external automations that streamline the sales process. With its integrated cloud telephony and data from external sources, the software boosts efficiency and drives sales. The flexible workflow engine and datalake & visualization provide in-depth insights for informed decision-making. Univw is praised for significantly improving customer satisfaction, turnaround time, customer service efficiency, and business growth. The website presents testimonials confirming Univw’s impact on enhancing sales approach, reducing workload, and increasing productivity.

Key Features

• Custom Dashboards, Reports, and Analytics: Actionable reporting on critical call centre metrics.

• Automated Call QA: Hassle-free automatic script adherence for call quality.

• External Automations: Integration of emails, webhooks, and other tools to enhance operations.

• Agent Coaching: AI-based personalized coaching for efficiency.

• Notes and Summaries: Intelligent summarization and note-taking capabilities.

FAQ

What types of businesses can use Univw CRM?

Univw CRM is used by businesses across various verticals including real estate, FMCG, banking and financial sectors, specially designed for small businesses and start-ups.

What features does Univw CRM offer?

Univw CRM offers custom dashboards, reports, analytics, automated call QA, external automations, agent coaching, and intelligent note-taking and summarization features.

How does Univw CRM improve business efficiency?

Through integrated cloud telephony, data from external sources, a flexible workflow engine, and advanced visualization tools, Univw CRM helps businesses to make data-driven decisions and improves the efficiency of sales processes.

How can I start using Univw CRM?

You can get started with Univw CRM by booking a demo on the website, specifying the size of your team, your work location, and the best way to contact you.

What has been the user experience with Univw CRM?

Testimonials from users like Deputy General Manager Abhinav Yadav and Senior Director Govind Gupta confirm the software's positive impact on tracking operations, enhancing productivity, and improving sales conversions.