ModerateKit

ModerateKit provides a modern solution to community moderation by offering automation services that work seamlessly with user-generated content. Designed to assist with the moderation, reviewing, and processing of large volumes of content in Gainsight communities, this powerful tool offers significant time savings and quality improvements. As a Moderation-as-a-Service platform, ModerateKit helps reduce operational costs associated with managing self-serve communities. It boasts features like post moderation, optimization, and advanced detection of spam, NSFW content, and abuse. Additionally, ModerateKit is developing new functionalities, such as analyzing community posts for Sentiment, Emotion, and Toxicity, aiming to provide community managers with comprehensive tools to ensure a healthy online environment without the need for extensive manual oversight. With future features like Reply Moderation on the horizon, ModerateKit is committed to making community management more efficient and less burdensome.

Key Features

• Post Moderation: Tools to triage, review, optimize, and decide the status of community posts.

• Post Optimization: Improvement of post titles, descriptions, tagging, and categorization to boost engagement.

• Conduct and Detection: Algorithm-based checks against spam, NSFW, and abuse, with alignment to company policies.

• Community Health Scoring: Sentiment, Emotion, and Toxicity analysis of posts to assess community health (coming soon).

• Reply Moderation & More: Future development of additional features like reply moderation to further simplify tasks for community managers.

FAQ

What platforms does ModerateKit work with?

ModerateKit operates through Zapier and currently supports platforms like Gainsight Customer Communities, Airtable, and various No-Code Platforms such as Softr, Bubble, and Webflow. Developments for integration with Facebook Groups, Zendesk, Discourse, Discord, Slack, and other platforms are underway.

Can I book a 1-1 demo?

Yes, you can join the waitlist or contact us directly via X, LinkedIn, or Email for a one-on-one demo.

What are the current features of ModerateKit?

ModerateKit offers Post Review, Post Optimization, Community Rules or Code of Conduct adaptation, Spam, NSFW, and Abuse Detection, as well as a Community Health Score feature which is in development.

What data is stored or retained by ModerateKit from our community?

ModerateKit does not retain or store any data it processes. Post processing, the data is sent to Airtable or Gainsight CC, where it's stored under your control.

How do I use the Zapier Integration?

You can utilize the Zapier Integration by sending a post for moderation through the /process and /update API endpoints. Detailed instructions are provided on how to use these endpoints within the ModerateKit documentation.