Better Assist

Better Assist harnesses the power of artificial intelligence to streamline customer support interactions with effortless, instant responses. By integrating Better Assist into your systems, you provide your own data source in formats including PDFs, Docs, Plain Texts, Rich Texts, or direct input. The AI is then trained on this data to automate customer responses effectively. When queries cannot be resolved by the AI, a ticketing system comes into play, allowing human support to take over seamlessly. The dashboard offers powerful tracking and analytics, along with metrics and logs to monitor chat performance. Customization options let you tailor the assistant to match your brand, and A/B testing helps in refining its effectiveness. Choose from various pricing tiers with additional add-ons like Automated Ticket Support to enhance your setup as needed. Whether you're starting small or managing vast interactions, Better Assist tools scale with your growing needs for sophisticated automated customer support.

Key Features

• Custom Data Training: Train assistants on your unique data sets for personalized customer responses.

• Human Support Integration: Utilize a ticketing system for issues the AI cannot resolve, with optional on-the-fly training for assistants.

• Comprehensive Dashboard: Monitor interactions using a sleek dashboard that offers analytics, metrics, and chat logs.

• Bot and UI Customization: Tailor the AI assistant's behavior and chat UI to seamlessly match your brand identity.

• Scalable Pricing Plans: Access flexible pricing structures, including various add-ons to meet specific business needs.

FAQ

What does Better Assist do?

Better Assist automates customer responses by training AI assistants on your provided data. If the assistant cannot find an answer, a ticketing system allows for human intervention.

Which data formats can I use with Better Assist?

Supported data formats include PDFs, Docs, Plain Texts, Rich Texts, and direct input sources.

Is there a system in place for instances when AI can’t respond correctly?

Yes, there's a ticket system for when the assistant can't resolve an issue, and it offers options for training the assistant with responses from resolved tickets.

What are the main features of Better Assist?

Features include data source integration, a ticketing system, a comprehensive dashboard, and AI assistant customization.

How is Better Assist priced?

Pricing varies depending on the plan and includes 'API only' and 'API + Chat UI' options with additional features for higher tiers.